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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| E | F | S | A | T | I | S | F | A | C | T | I | O | N | O |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | A |
| N | O | I | T | A | C | I | F | I | R | E | V | K | P | H |
| L | N | G | V | C | S | M | I | L | E | S | V | P | B | N |
| I | F | N | Z | R | X | S | V | K | U | P | R | T | E | O |
| S | I | I | K | M | E | Q | U | O | H | E | W | N | L | I |
| T | D | T | N | N | L | S | E | R | C | W | C | A | I | T |
| E | E | E | T | P | Q | T | R | I | A | T | F | H | M | U |
| N | N | E | L | T | R | E | A | E | E | N | F | C | A | L |
| I | C | R | U | U | N | T | I | I | M | F | C | R | R | O |
| N | E | G | O | U | I | H | H | O | O | O | N | E | T | S |
| G | E | C | I | O | V | F | O | E | N | O | T | M | X | E |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| N | O | I | T | A | C | I | N | U | M | M | O | C | U | H |
| A | C | K | O | W | L | E | D | G | M | E | N | T | O | C |
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