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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| E | A | C | K | O | W | L | E | D | G | M | E | N | T | Q |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | L |
| S | M | I | C | R | E | S | O | L | U | T | I | O | N | R |
| S | E | Z | V | E | R | I | F | I | C | A | T | I | O | N |
| U | U | O | T | R | E | C | N | E | D | I | F | N | O | C |
| R | A | P | P | R | E | C | I | A | T | I | O | N | S | J |
| A | R | J | M | L | I | S | T | E | N | I | N | G | E | G |
| N | B | Q | C | W | M | E | R | C | H | A | N | T | L | N |
| C | P | F | K | N | O | W | L | E | D | G | E | G | I | I |
| E | X | T | R | A | M | I | L | E | M | R | D | O | M | T |
| S | A | T | I | S | F | A | C | T | I | O | N | J | S | E |
| W | E | C | I | O | V | F | O | E | N | O | T | E | V | E |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| H | A | K | S | U | O | E | T | R | U | O | C | Y | U | G |
| X | I | N | O | I | T | A | C | I | N | U | M | M | O | C |
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