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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| E | A | S | S | U | R | A | N | C | E | T | Y | S | E | Y |
| A | C | O | N | F | I | D | E | N | C | E | E | S | A | F |
| C | C | I | O | V | Q | F | E | F | T | J | C | E | P | N |
| K | O | R | V | E | P | N | L | T | N | F | I | N | P | O |
| O | U | E | E | R | R | A | C | G | A | E | O | L | R | I |
| W | N | S | W | I | E | Q | O | N | H | G | V | U | E | T |
| L | T | O | O | F | X | S | U | I | C | D | F | F | C | A |
| E | A | L | W | I | T | M | R | N | R | E | O | E | I | C |
| D | B | U | F | C | R | I | T | E | E | L | E | C | A | I |
| G | I | T | A | A | A | L | E | T | M | W | N | R | T | N |
| M | L | I | C | T | M | E | O | S | V | O | O | U | I | U |
| E | I | O | T | I | I | S | U | I | L | N | T | O | O | M |
| N | T | N | O | O | L | B | S | L | D | K | F | S | N | M |
| T | Y | Q | R | N | E | C | L | X | M | N | C | E | U | O |
| N | O | I | T | C | A | F | S | I | T | A | S | R | R | C |
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