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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| C | S | R | E | R | E | C | N | A | R | U | S | S | A | E |
| A | U | E | E | X | T | R | A | M | I | L | E | P | C | N |
| C | I | S | F | S | M | I | L | E | S | E | P | C | K | O |
| C | N | O | T | F | O | G | L | B | N | R | L | O | O | I |
| O | O | U | O | O | O | L | X | H | E | O | M | M | W | T |
| U | I | R | N | C | M | G | U | C | G | E | U | M | L | C |
| N | T | C | E | H | Y | E | I | T | R | I | D | U | E | A |
| T | A | E | O | N | U | A | R | C | I | K | L | N | D | F |
| A | C | F | F | Y | T | S | H | S | F | O | V | I | G | S |
| B | I | U | V | I | O | A | T | X | E | O | N | C | M | I |
| I | F | L | O | G | N | I | T | E | E | R | G | A | E | T |
| L | I | N | I | T | C | R | K | O | Y | D | V | T | N | A |
| I | R | E | C | O | U | R | T | E | O | U | S | I | T | S |
| T | E | S | E | E | C | N | E | D | I | F | N | O | C | J |
| Y | V | S | U | Y | L | I | S | T | E | N | I | N | G | E |
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