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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
GREETING
KNOWLEDGE
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| W | A | L | G | R | E | E | T | I | N | G | N | R | O | C |
| O | N | C | E | E | W | F | M | D | M | H | O | E | U | A |
| S | O | X | K | S | W | J | A | D | K | M | I | S | E | C |
| A | I | A | N | O | M | E | A | I | Z | X | T | O | C | C |
| T | T | P | O | L | W | I | K | B | B | O | A | U | I | O |
| I | A | P | W | U | U | L | L | K | M | L | C | R | O | U |
| S | C | R | L | T | E | K | E | E | O | S | I | C | V | N |
| F | I | E | E | I | F | C | R | D | S | J | F | E | F | T |
| A | N | C | D | O | Y | S | N | K | G | B | I | F | O | A |
| C | U | I | G | N | E | A | Q | A | P | M | R | U | E | B |
| T | M | A | E | R | H | T | D | P | R | J | E | L | N | I |
| I | M | T | V | F | C | J | A | K | E | U | V | N | O | L |
| O | O | I | M | E | R | C | H | A | N | T | S | E | T | I |
| N | C | O | N | F | I | D | E | N | C | E | Y | S | E | T |
| E | I | N | C | O | U | R | T | E | O | U | S | S | A | Y |
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