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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| E | E | S | W | Q | T | E | C | N | A | R | U | S | S | A |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | F |
| Z | O | I | R | E | C | I | O | V | F | O | E | N | O | T |
| C | N | S | V | E | R | I | F | I | C | A | T | I | O | N |
| M | F | E | C | R | E | S | O | L | U | T | I | O | N | L |
| E | I | L | F | T | E | X | T | R | A | M | I | L | E | B |
| R | D | I | B | A | J | S | G | N | I | T | E | E | R | G |
| C | E | M | F | C | O | U | R | T | E | O | U | S | C | T |
| H | N | S | R | L | I | S | T | E | N | I | N | G | T | B |
| A | C | K | O | W | L | E | D | G | M | E | N | T | K | S |
| N | E | D | R | O | T | C | A | F | W | O | W | C | H | T |
| T | O | C | S | A | T | I | S | F | A | C | T | I | O | N |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| A | P | P | R | E | C | I | A | T | I | O | N | I | U | I |
| O | N | N | O | I | T | A | C | I | N | U | M | M | O | C |
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