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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| E | X | N | O | I | T | C | A | F | S | I | T | A | S | T |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | R |
| S | O | I | B | A | L | I | S | T | E | N | I | N | G | N |
| S | N | X | V | E | R | I | F | I | C | A | T | I | O | N |
| U | F | E | V | R | E | S | O | L | U | T | I | O | N | W |
| R | I | U | C | C | E | X | T | R | A | M | I | L | E | O |
| A | D | P | F | H | Q | S | M | I | L | E | S | R | K | W |
| N | E | F | X | K | X | G | R | E | E | T | I | N | G | F |
| C | N | T | N | E | M | G | D | E | L | W | O | K | C | A |
| E | C | T | N | A | H | C | R | E | M | L | F | E | S | C |
| Z | E | Q | S | U | O | E | T | R | U | O | C | W | C | T |
| M | E | C | I | O | V | F | O | E | N | O | T | D | D | O |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| N | O | I | T | A | I | C | E | R | P | P | A | E | U | A |
| V | R | N | O | I | T | A | C | I | N | U | M | M | O | C |
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