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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | T | R | L | L | I | S | T | E | N | I | N | G | V | F |
| A | U | E | W | A | Q | T | P | C | D | N | O | M | N | A |
| C | A | S | S | U | R | A | N | C | E | O | I | D | O | P |
| C | C | O | T | R | H | E | N | S | S | I | T | E | I | P |
| O | K | U | O | O | M | G | L | E | G | T | A | X | T | R |
| U | O | R | N | T | M | D | M | L | N | U | C | T | A | E |
| N | W | C | E | C | G | E | E | I | I | L | I | R | C | C |
| T | L | E | O | A | G | L | R | M | T | O | F | A | I | I |
| A | E | F | F | F | E | W | C | S | E | S | I | M | N | A |
| B | D | U | V | W | L | O | H | O | E | E | R | I | U | T |
| I | G | L | O | O | V | N | A | I | R | R | E | L | M | I |
| L | M | N | I | W | M | K | N | B | G | S | V | E | M | O |
| I | E | E | C | O | U | R | T | E | O | U | S | I | O | N |
| T | N | S | E | E | C | N | E | D | I | F | N | O | C | Y |
| Y | T | S | A | T | I | S | F | A | C | T | I | O | N | E |
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