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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| E | E | N | O | I | T | A | C | I | N | U | M | M | O | C |
| N | O | I | T | C | A | F | S | I | T | A | S | C | U | C |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| F | E | C | I | O | V | F | O | E | N | O | T | N | E | M |
| E | E | O | W | O | W | F | A | C | T | O | R | Y | J | E |
| E | C | U | R | S | F | T | M | M | M | U | L | K | U | R |
| C | N | R | K | L | I | S | T | E | N | I | N | G | T | C |
| N | E | T | U | E | P | G | R | E | E | T | I | N | G | H |
| A | D | E | V | U | Q | S | M | I | L | E | S | Y | Q | A |
| R | I | O | C | K | E | X | T | R | A | M | I | L | E | N |
| U | F | U | P | R | E | S | O | L | U | T | I | O | N | T |
| S | N | S | V | E | R | I | F | I | C | A | T | I | O | N |
| S | O | I | N | O | I | T | A | I | C | E | R | P | P | A |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | W |
| E | W | A | C | K | O | W | L | E | D | G | M | E | N | T |
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