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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | P | R | G | R | E | E | T | I | N | G | N | N | E | O |
| A | U | E | L | U | B | K | L | M | E | N | O | O | N | E |
| C | T | S | I | N | B | N | T | G | L | O | I | I | O | C |
| C | N | O | T | R | Y | O | N | N | I | I | T | T | I | N |
| O | E | U | O | O | S | W | A | I | M | T | A | A | T | A |
| U | M | R | N | T | M | L | H | N | A | U | C | I | A | R |
| N | G | C | E | C | I | E | C | E | R | L | I | C | C | U |
| T | D | E | O | A | L | D | R | T | T | O | F | E | I | S |
| A | E | F | F | F | E | G | E | S | X | S | I | R | N | S |
| B | L | U | V | W | S | E | M | I | E | E | R | P | U | A |
| I | W | L | O | O | R | R | I | L | O | R | E | P | M | K |
| L | O | N | I | W | O | J | C | H | K | R | V | A | M | L |
| I | K | E | C | O | U | R | T | E | O | U | S | I | O | U |
| T | C | S | E | E | C | N | E | D | I | F | N | O | C | Q |
| Y | A | S | A | T | I | S | F | A | C | T | I | O | N | E |
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