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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| E | X | V | E | R | I | F | I | C | A | T | I | O | N | S |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | A |
| N | O | I | T | A | C | I | N | U | M | M | O | C | P | P |
| L | N | S | V | Q | S | G | G | S | Y | G | K | P | T | N |
| I | F | U | A | R | Z | S | M | E | N | G | R | T | E | O |
| S | I | O | V | S | E | I | U | I | O | E | X | N | L | I |
| T | D | E | W | N | L | S | T | R | C | C | Y | A | I | T |
| E | E | T | I | E | C | E | R | I | A | Z | J | H | M | U |
| N | N | R | S | B | E | M | A | E | B | N | G | C | A | L |
| I | C | U | Z | R | E | T | W | F | M | J | C | R | R | O |
| N | E | O | G | S | I | F | N | X | K | O | O | E | T | S |
| G | E | C | I | O | V | F | O | E | N | O | T | M | X | E |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| N | O | I | T | C | A | F | S | I | T | A | S | R | U | Y |
| A | C | K | O | W | L | E | D | G | M | E | N | T | Y | C |
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