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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| E | O | V | S | A | T | I | S | F | A | C | T | I | O | N |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | O |
| N | O | I | T | A | C | I | F | I | R | E | V | L | D | I |
| L | N | S | V | E | E | X | T | R | A | M | I | L | E | T |
| I | F | U | S | R | E | S | O | L | U | T | I | O | N | A |
| S | I | O | G | R | E | E | T | I | N | G | F | E | Q | I |
| T | D | E | A | N | W | S | M | I | L | E | S | C | X | C |
| E | E | T | N | A | H | C | R | E | M | U | V | N | Q | E |
| N | N | R | K | N | O | W | L | E | D | G | E | A | D | R |
| I | C | U | R | C | Y | M | E | O | M | B | E | R | T | P |
| N | E | O | R | O | T | C | A | F | W | O | W | U | T | P |
| G | E | C | I | O | V | F | O | E | N | O | T | S | B | A |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| T | N | E | M | G | D | E | L | W | O | K | C | A | U | T |
| F | U | N | O | I | T | A | C | I | N | U | M | M | O | C |
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