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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| A | S | S | U | R | A | N | C | E | P | Y | M | N | A | E |
| J | G | S | G | E | C | N | E | D | I | F | N | O | C | A |
| N | T | E | X | T | R | A | M | I | L | E | V | I | C | P |
| O | O | N | M | A | R | L | Z | F | K | N | V | T | O | P |
| I | N | L | E | X | A | N | A | Q | W | R | L | A | U | R |
| T | E | U | R | M | R | R | U | X | E | I | N | C | N | E |
| A | O | F | C | G | G | Y | O | S | S | O | L | I | T | C |
| C | F | E | H | W | G | D | R | T | I | J | W | F | A | I |
| I | V | C | A | G | R | E | E | T | I | N | G | I | B | A |
| N | O | R | N | A | M | N | U | L | E | I | I | R | I | T |
| U | I | U | T | O | I | L | H | Q | W | A | B | E | L | I |
| M | C | O | T | N | O | M | E | R | Z | O | D | V | I | O |
| M | E | S | G | S | M | I | L | E | S | D | K | R | T | N |
| O | U | E | E | S | U | O | E | T | R | U | O | C | Y | Z |
| C | Z | R | N | O | I | T | C | A | F | S | I | T | A | S |
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