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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| C | U | R | G | L | I | S | T | E | N | I | N | G | U | K |
| A | U | E | E | A | J | W | Z | V | O | N | O | E | N | N |
| C | F | S | B | C | P | A | Z | O | I | O | I | X | O | C |
| C | M | O | T | K | J | P | O | E | V | I | T | T | I | O |
| O | B | U | O | O | G | P | B | Y | P | T | A | R | T | N |
| U | P | R | N | W | M | R | T | W | B | U | C | A | A | F |
| N | A | C | E | L | E | E | G | P | S | L | I | M | C | I |
| T | S | E | O | E | R | C | R | D | U | O | F | I | I | D |
| A | S | F | F | D | C | I | E | S | O | S | I | L | N | E |
| B | U | U | V | G | H | A | E | M | E | E | R | E | U | N |
| I | R | L | O | M | A | T | T | I | T | R | E | T | M | C |
| L | A | N | I | E | N | I | I | L | R | F | V | S | M | E |
| I | N | E | C | N | T | O | N | E | U | Q | C | I | O | Y |
| T | C | S | E | T | O | N | G | S | O | K | V | X | C | L |
| Y | E | S | A | T | I | S | F | A | C | T | I | O | N | E |
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