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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
TONEOFVOICE
VERIFICATION
WOWFACTOR
| Y | Y | S | M | B | E | C | N | A | R | U | S | S | A | E |
| V | N | S | E | E | C | N | E | D | I | F | N | O | C | J |
| N | O | E | C | G | T | T | X | I | G | S | R | I | C | F |
| O | I | N | I | D | N | N | B | W | E | Z | V | I | O | S |
| I | T | L | O | E | A | E | S | L | H | R | E | S | U | A |
| T | A | U | V | L | H | M | Y | I | E | E | R | U | N | T |
| A | I | F | F | W | C | G | G | S | X | S | I | O | T | I |
| C | C | E | O | O | R | D | R | T | T | O | F | E | A | S |
| I | E | C | E | N | E | E | E | E | R | L | I | T | B | F |
| N | R | R | N | K | M | L | E | N | A | U | C | R | I | A |
| U | P | U | O | O | R | W | T | I | M | T | A | U | L | C |
| M | P | O | T | Q | B | O | I | N | I | I | T | O | I | T |
| M | A | S | T | F | U | K | N | G | L | O | I | C | T | I |
| O | U | E | Q | Z | D | C | G | A | E | N | O | R | Y | O |
| C | Q | R | O | T | C | A | F | W | O | W | N | F | H | N |
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