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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| R | R | N | O | I | T | A | C | I | N | U | M | M | O | C |
| T | N | E | M | G | D | E | L | W | O | K | C | A | U | E |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| V | E | C | I | O | V | F | O | E | N | O | T | M | L | S |
| V | E | R | I | F | I | C | A | T | I | O | N | I | I | U |
| E | C | J | F | E | Z | T | U | O | M | E | R | L | S | O |
| C | N | B | J | X | X | O | C | E | Z | H | U | E | T | E |
| N | E | R | T | L | L | B | R | A | Z | R | E | S | E | T |
| A | D | Y | A | W | L | S | Q | T | F | U | Q | W | N | R |
| R | I | G | R | E | E | T | I | N | G | S | V | K | I | U |
| U | F | N | C | R | E | S | O | L | U | T | I | O | N | O |
| S | N | R | V | T | N | A | H | C | R | E | M | T | G | C |
| S | O | I | E | E | X | T | R | A | M | I | L | E | A | C |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | S |
| E | K | C | A | P | P | R | E | C | I | A | T | I | O | N |
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