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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| C | O | M | M | U | N | I | C | A | T | I | O | N | N | E |
| T | N | E | M | G | D | E | L | W | O | K | C | A | C | N |
| O | E | J | L | I | S | T | E | N | I | N | G | I | P | O |
| N | O | I | T | A | C | I | F | I | R | E | V | M | F | I |
| O | E | N | O | I | T | A | I | C | E | R | P | P | A | T |
| I | L | I | O | R | C | S | U | O | E | T | R | U | O | C |
| T | I | V | M | F | W | V | Y | S | O | J | V | F | U | A |
| U | M | S | N | O | L | G | R | E | E | T | I | N | G | F |
| L | A | E | E | G | D | E | L | W | O | N | K | J | B | S |
| O | R | L | D | G | M | E | R | C | H | A | N | T | X | I |
| S | T | I | U | O | A | S | S | U | R | A | N | C | E | T |
| E | X | M | T | O | N | E | O | F | V | O | I | C | E | A |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| M | U | R | E | C | N | E | D | I | F | N | O | C | L | Y |
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
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