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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | F | E | C | I | O | V | F | O | E | N | O | T | C | E |
| T | N | E | M | G | D | E | L | W | O | K | C | A | C | N |
| A | P | P | R | E | C | I | A | T | I | O | N | I | O | O |
| N | O | I | T | A | C | I | F | I | R | E | V | I | N | I |
| W | N | O | I | T | U | L | O | S | E | R | T | B | F | T |
| O | E | L | I | M | A | R | T | X | E | A | F | O | I | C |
| W | C | N | U | P | W | N | T | S | C | S | G | S | D | A |
| F | J | K | S | T | Q | N | R | I | U | N | E | E | E | F |
| A | G | E | B | N | A | E | N | O | I | Y | D | L | N | S |
| C | V | K | G | H | M | U | E | T | W | L | Q | I | C | I |
| T | A | E | C | O | M | T | E | N | N | J | C | M | E | T |
| O | N | R | T | M | R | E | C | N | A | R | U | S | S | A |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| M | U | C | O | G | N | I | N | E | T | S | I | L | N | J |
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
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