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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | J | R | O | P | A | S | S | U | R | A | N | C | E | T |
| A | U | E | W | W | W | Q | G | J | E | N | O | O | N | N |
| C | G | S | M | L | Y | A | N | V | L | O | I | U | O | E |
| C | N | O | T | R | P | P | I | S | I | I | T | R | I | M |
| O | I | U | O | O | B | P | T | E | M | T | A | T | T | G |
| U | N | R | N | T | M | R | E | L | A | U | C | E | A | D |
| N | E | C | E | C | E | E | E | I | R | L | I | O | C | E |
| T | T | E | O | A | R | C | R | M | T | O | F | U | I | L |
| A | S | F | F | F | C | I | G | S | X | S | I | S | N | W |
| B | I | U | V | W | H | A | K | D | E | E | R | W | U | O |
| I | L | L | O | O | A | T | C | A | L | R | E | W | M | K |
| L | V | N | I | W | N | I | M | Q | C | D | V | B | M | C |
| I | J | E | C | A | T | O | O | N | Y | N | L | I | O | A |
| T | E | S | E | E | C | N | E | D | I | F | N | O | C | N |
| Y | E | S | A | T | I | S | F | A | C | T | I | O | N | E |
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