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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| N | B | G | N | W | O | W | F | A | C | T | O | R | S | C |
| O | N | X | O | N | A | X | I | P | L | C | C | E | U | A |
| I | O | J | I | O | S | D | T | L | T | N | P | S | O | C |
| T | I | S | T | I | S | S | N | I | N | G | T | O | E | C |
| A | T | A | A | T | U | E | A | S | E | O | O | U | T | O |
| I | A | T | C | U | R | L | H | T | M | E | N | R | R | U |
| C | C | I | I | L | A | I | C | E | G | L | E | C | U | N |
| E | I | S | F | O | N | M | R | N | D | I | O | E | O | T |
| R | N | F | I | S | C | S | E | I | E | M | F | F | C | A |
| P | U | A | R | E | E | X | M | N | L | A | V | U | Y | B |
| P | M | C | E | R | V | P | S | G | W | R | O | L | G | I |
| A | M | T | V | G | Q | Q | F | B | O | T | I | N | X | L |
| I | O | I | X | A | G | D | F | G | K | X | C | E | K | I |
| E | C | O | N | F | I | D | E | N | C | E | E | S | X | T |
| E | G | N | I | T | E | E | R | G | A | P | K | S | J | Y |
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