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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
TONEOFVOICE
VERIFICATION
WOWFACTOR
| E | R | J | B | G | L | R | O | T | C | A | F | W | O | W |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | E |
| N | O | I | T | A | I | C | E | R | P | P | A | E | E | C |
| G | N | T | V | E | R | I | F | I | C | A | T | I | O | N |
| N | F | J | T | R | E | S | O | L | U | T | I | O | N | A |
| I | I | C | L | V | E | X | T | R | A | M | I | L | E | R |
| N | D | S | A | T | I | S | F | A | C | T | I | O | N | U |
| E | E | O | Y | X | T | G | R | E | E | T | I | N | G | S |
| T | N | Y | W | W | S | U | O | E | T | R | U | O | C | S |
| S | C | T | N | A | H | C | R | E | M | W | M | E | E | A |
| I | E | H | V | E | G | D | E | L | W | O | N | K | H | S |
| L | E | C | I | O | V | F | O | E | N | O | T | O | H | X |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| N | O | I | T | A | C | I | N | U | M | M | O | C | U | I |
| T | N | E | M | G | D | E | L | W | O | K | C | A | Z | C |
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