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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| C | O | R | V | O | K | L | I | S | T | E | N | I | N | G |
| A | U | E | M | A | B | Z | G | R | E | N | O | E | N | T |
| C | N | S | M | C | S | V | N | D | L | O | I | E | O | E |
| C | O | O | T | K | Y | E | I | S | I | I | T | C | I | C |
| O | I | U | O | O | Y | G | T | E | M | T | A | N | T | N |
| U | T | R | N | W | M | D | E | L | A | U | C | A | A | E |
| N | A | C | E | L | E | E | E | I | R | L | I | R | C | D |
| T | I | E | O | E | R | L | R | M | T | O | F | U | I | I |
| A | C | F | F | D | C | W | G | S | X | S | I | S | N | F |
| B | E | U | V | G | H | O | V | M | E | E | R | S | U | N |
| I | R | L | O | M | A | N | F | Q | P | R | E | A | M | O |
| L | P | N | I | E | N | K | C | D | M | W | V | G | M | C |
| I | P | E | C | N | T | X | H | H | E | U | Z | I | O | V |
| T | A | S | E | T | S | U | O | E | T | R | U | O | C | Y |
| Y | B | S | A | T | I | S | F | A | C | T | I | O | N | E |
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