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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
| N | U | A | S | S | U | R | A | N | C | E | V | Y | B | R |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| H | P | B | T | O | N | E | O | F | V | O | I | C | E | A |
| W | H | C | R | O | T | C | A | F | W | O | W | Z | E | T |
| E | J | R | K | L | M | E | R | C | H | A | N | T | C | I |
| T | N | E | M | G | D | E | L | W | O | K | C | A | N | S |
| L | G | N | I | T | E | E | R | G | H | T | X | Y | E | F |
| O | T | G | N | I | N | E | T | S | I | L | T | C | D | A |
| P | U | M | H | C | O | U | R | T | E | O | U | S | I | C |
| Y | N | O | I | T | U | L | O | S | E | R | O | F | F | T |
| N | O | I | T | A | C | I | F | I | R | E | V | O | N | I |
| A | P | P | R | E | C | I | A | T | I | O | N | I | O | O |
| A | N | O | I | T | A | C | I | N | U | M | M | O | C | N |
| S | M | I | L | E | S | E | L | I | M | A | R | T | X | E |
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