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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
| I | U | P | V | E | R | I | F | I | C | A | T | I | O | N |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| U | E | F | T | O | N | E | O | F | V | O | I | C | E | A |
| J | X | S | B | O | F | I | X | N | I | K | G | O | E | T |
| E | T | M | O | B | M | D | U | T | O | N | E | U | C | I |
| C | R | I | H | L | K | E | A | R | I | B | M | R | N | S |
| N | A | L | P | Z | U | I | R | N | I | E | D | T | E | F |
| A | M | E | J | A | C | T | E | S | R | E | Y | E | D | A |
| R | I | S | I | E | Y | T | I | C | E | D | F | O | I | C |
| U | L | N | R | A | S | S | H | O | V | R | S | U | F | T |
| S | E | P | P | I | J | A | X | W | N | X | V | S | N | I |
| S | P | K | L | G | N | I | T | E | E | R | G | I | O | O |
| A | N | O | I | T | A | C | I | N | U | M | M | O | C | N |
| J | T | N | E | M | G | D | E | L | W | O | K | C | A | E |
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