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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| C | U | R | K | Y | E | C | N | A | R | U | S | S | A | K |
| A | U | E | E | S | U | O | E | T | R | U | O | C | N | N |
| C | E | S | J | S | M | I | L | E | S | C | K | B | O | N |
| C | C | O | T | J | O | G | G | G | I | O | V | I | I | O |
| O | I | U | N | O | H | L | P | I | W | D | T | M | T | I |
| U | O | R | G | S | M | Z | U | L | U | A | H | E | A | T |
| N | V | C | P | N | W | E | E | T | I | T | L | R | C | A |
| T | F | E | T | J | I | D | R | C | I | I | K | C | I | C |
| A | O | F | N | X | G | T | E | S | M | O | N | H | N | I |
| B | E | U | E | M | P | R | E | A | E | J | N | A | U | F |
| I | N | L | E | A | P | M | R | E | O | R | Q | N | M | I |
| L | O | N | R | P | V | T | S | D | R | K | V | T | M | R |
| I | T | E | A | R | X | O | Z | E | E | G | J | I | O | E |
| T | H | S | Q | E | C | N | E | D | I | F | N | O | C | V |
| Y | E | S | A | T | I | S | F | A | C | T | I | O | N | E |
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