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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| C | R | R | N | J | E | L | I | S | T | E | N | I | N | G |
| A | U | E | O | L | X | G | S | M | K | N | O | C | N | E |
| C | T | S | I | C | T | N | U | I | N | O | I | D | O | C |
| C | N | O | T | L | R | I | L | L | O | I | T | S | I | I |
| O | E | U | A | O | A | T | C | E | W | T | A | U | T | O |
| U | M | R | I | P | M | E | K | S | L | U | C | O | A | V |
| N | G | C | C | A | I | E | S | Y | E | L | I | E | C | F |
| T | D | E | E | B | L | R | R | C | D | O | F | T | I | O |
| A | E | F | R | W | E | G | N | S | G | S | I | R | N | E |
| B | L | U | P | F | A | A | U | E | E | E | R | U | U | N |
| I | W | L | P | O | R | D | U | D | A | R | E | O | M | O |
| L | O | N | A | U | K | Y | B | N | C | D | V | C | M | T |
| I | K | E | S | M | E | R | C | H | A | N | T | I | O | Y |
| T | C | S | E | E | C | N | E | D | I | F | N | O | C | O |
| Y | A | S | A | T | I | S | F | A | C | T | I | O | N | E |
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