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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| T | V | G | N | I | N | E | T | S | I | L | L | R | R | C |
| N | N | E | X | T | R | A | M | I | L | E | E | E | U | A |
| E | O | G | R | E | E | T | I | N | G | S | N | S | P | C |
| M | I | I | K | I | G | W | T | C | O | I | T | O | O | C |
| G | T | M | T | H | F | V | H | L | M | O | Y | U | T | O |
| D | A | E | Y | A | U | I | U | V | M | B | R | R | O | U |
| E | C | R | Z | N | I | T | C | E | A | T | S | C | N | N |
| L | I | C | A | S | I | C | R | A | E | Y | X | E | E | T |
| W | N | H | T | O | E | S | E | O | T | O | B | F | O | A |
| O | U | A | N | D | E | L | U | R | V | I | C | U | F | B |
| K | M | N | T | R | L | S | I | A | P | A | O | L | V | I |
| C | M | T | V | G | W | F | B | M | G | P | S | N | O | L |
| A | O | I | E | C | N | A | R | U | S | S | A | E | I | I |
| M | C | O | N | F | I | D | E | N | C | E | V | S | C | T |
| E | N | O | I | T | C | A | F | S | I | T | A | S | E | Y |
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