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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| N | C | N | O | I | T | A | C | I | N | U | M | M | O | C |
| N | O | I | T | C | A | F | S | I | T | A | S | R | U | F |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| G | E | C | I | O | V | F | O | E | N | O | T | K | T | L |
| N | E | Y | R | O | T | C | A | F | W | O | W | J | J | W |
| I | C | T | N | A | H | C | R | E | M | L | X | E | S | N |
| N | N | A | C | K | O | W | L | E | D | G | M | E | N | T |
| E | E | A | B | C | D | G | R | E | E | T | I | N | G | B |
| T | D | T | T | A | S | S | U | R | A | N | C | E | I | L |
| S | I | E | U | Z | E | S | U | O | E | T | R | U | O | C |
| I | F | D | T | R | E | S | O | L | U | T | I | O | N | C |
| L | N | J | V | E | R | I | F | I | C | A | T | I | O | N |
| N | O | I | T | A | I | C | E | R | P | P | A | P | K | U |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | V |
| E | X | T | R | A | M | I | L | E | S | E | L | I | M | S |
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