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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| D | E | S | H | G | E | C | N | A | R | U | S | S | A | E |
| A | S | S | E | E | C | N | E | D | I | F | N | O | C | R |
| C | A | E | C | O | U | R | T | E | O | U | S | I | C | N |
| K | T | N | I | G | S | S | D | U | K | U | V | F | O | O |
| O | I | L | O | G | N | I | T | E | E | R | G | I | U | I |
| W | S | U | V | I | M | I | S | M | E | X | T | P | N | T |
| L | F | F | F | P | T | E | N | S | G | A | O | Q | T | A |
| E | A | E | O | S | J | A | R | E | I | T | T | F | A | C |
| D | C | C | E | C | E | E | C | C | T | N | X | C | B | I |
| G | T | R | N | Y | M | L | E | I | H | S | O | F | I | N |
| M | I | U | O | O | F | R | I | V | F | A | I | M | L | U |
| E | O | O | T | Q | P | R | I | M | Q | I | N | L | I | M |
| N | N | S | Y | P | X | W | S | R | S | S | R | T | T | M |
| T | U | E | A | E | L | I | M | A | R | T | X | E | Y | O |
| C | A | R | E | S | O | L | U | T | I | O | N | C | V | C |
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