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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| B | M | N | O | I | T | A | C | I | N | U | M | M | O | C |
| A | C | K | O | W | L | E | D | G | M | E | N | T | U | H |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| C | E | C | I | O | V | F | O | E | N | O | T | P | V | W |
| S | E | O | W | O | W | F | A | C | T | O | R | Q | B | T |
| E | C | U | E | C | S | E | L | I | M | S | F | O | Y | U |
| C | N | R | D | L | I | S | T | E | N | I | N | G | R | E |
| N | E | T | M | X | M | E | R | C | H | A | N | T | Z | V |
| A | D | E | R | Q | C | S | G | R | E | E | T | I | N | G |
| R | I | O | E | Z | E | X | T | R | A | M | I | L | E | G |
| U | F | U | L | R | E | S | O | L | U | T | I | O | N | E |
| S | N | S | V | E | R | I | F | I | C | A | T | I | O | N |
| S | O | I | A | P | P | R | E | C | I | A | T | I | O | N |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | S |
| E | J | S | A | T | I | S | F | A | C | T | I | O | N | U |
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