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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| E | Y | V | E | R | I | F | I | C | A | T | I | O | N | N |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | O |
| S | T | I | N | G | G | N | I | N | E | T | S | I | L | I |
| S | V | C | V | S | U | O | E | T | R | U | O | C | W | T |
| U | M | I | L | R | E | C | N | E | D | I | F | N | O | C |
| R | A | P | P | R | E | C | I | A | T | I | O | N | W | A |
| A | L | F | N | K | G | S | E | Y | S | F | K | X | F | F |
| N | G | N | I | T | E | E | R | G | P | T | F | S | A | S |
| C | I | C | K | N | O | W | L | E | D | G | E | E | C | I |
| E | X | T | R | A | M | I | L | E | M | F | J | L | T | T |
| N | O | I | T | U | L | O | S | E | R | O | J | I | O | A |
| Y | E | C | I | O | V | F | O | E | N | O | T | M | R | S |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| A | C | K | O | W | L | E | D | G | M | E | N | T | U | D |
| A | G | N | O | I | T | A | C | I | N | U | M | M | O | C |
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