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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| D | P | N | O | I | T | A | C | I | N | U | M | M | O | C |
| T | A | P | P | R | E | C | I | A | T | I | O | N | U | Y |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| E | E | C | I | O | V | F | O | E | N | O | T | E | Y | N |
| W | E | X | T | R | A | M | I | L | E | O | T | Z | W | O |
| E | C | T | N | A | H | C | R | E | M | M | B | Q | R | I |
| C | N | S | C | O | U | R | T | E | O | U | S | S | R | T |
| N | E | X | B | F | S | G | R | E | E | T | I | N | G | C |
| A | D | I | D | M | N | S | M | I | L | E | S | G | L | A |
| R | I | E | G | R | E | S | O | L | U | T | I | O | N | F |
| U | F | V | E | R | I | F | I | C | A | T | I | O | N | S |
| S | N | L | V | X | R | O | T | C | A | F | W | O | W | I |
| S | O | I | L | I | S | T | E | N | I | N | G | P | U | T |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | A |
| E | A | C | K | O | W | L | E | D | G | M | E | N | T | S |
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