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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| G | V | D | N | W | O | W | F | A | C | T | O | R | A | C |
| F | N | E | O | N | E | R | G | B | W | A | A | E | U | A |
| A | O | C | I | O | L | H | N | L | R | C | T | S | F | C |
| P | I | N | T | I | I | S | I | I | V | K | T | O | Y | C |
| P | T | A | A | T | M | E | T | S | U | O | O | U | E | O |
| R | A | R | C | U | A | L | E | T | M | W | N | R | C | U |
| E | C | U | I | L | R | I | E | E | E | L | E | C | N | N |
| C | I | S | F | O | T | M | R | N | R | E | O | E | E | T |
| I | N | S | I | S | X | S | G | I | C | D | F | F | D | A |
| A | U | A | R | E | E | J | S | N | H | G | V | U | I | B |
| T | M | Q | E | R | T | C | L | G | A | M | O | L | F | I |
| I | M | K | V | O | N | B | S | Z | N | E | I | N | N | L |
| O | O | I | A | W | D | U | C | G | T | N | C | E | O | I |
| N | C | O | U | R | T | E | O | U | S | T | E | S | C | T |
| E | N | O | I | T | C | A | F | S | I | T | A | S | X | Y |
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