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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
TONEOFVOICE
VERIFICATION
WOWFACTOR
| Q | E | C | I | O | V | F | O | E | N | O | T | W | A | E |
| T | N | E | M | G | D | E | L | W | O | K | C | A | C | R |
| K | A | C | O | M | M | U | N | I | C | A | T | I | O | N |
| N | O | I | T | A | C | I | F | I | R | E | V | U | N | R |
| O | N | O | I | T | U | L | O | S | E | R | Q | N | F | G |
| W | E | L | I | M | A | R | T | X | E | I | R | V | I | N |
| L | N | O | I | T | C | A | F | S | I | T | A | S | D | I |
| E | M | U | M | M | M | E | R | C | H | A | N | T | E | T |
| D | C | G | N | I | N | E | T | S | I | L | Q | S | N | E |
| G | S | L | W | P | M | A | S | S | U | R | A | N | C | E |
| E | G | O | R | O | T | C | A | F | W | O | W | T | E | R |
| N | O | I | T | A | I | C | E | R | P | P | A | T | V | G |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| X | U | O | S | U | O | E | T | R | U | O | C | B | I | J |
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
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