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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | W | R | O | L | I | S | T | E | N | I | N | G | H | N |
| A | U | E | A | L | U | L | G | C | M | N | O | V | N | O |
| C | A | S | S | U | R | A | N | C | E | O | I | E | O | I |
| C | C | O | T | W | U | E | I | S | R | I | T | X | I | T |
| O | K | U | O | O | E | G | T | E | C | T | A | T | T | A |
| U | O | R | N | W | M | D | E | L | H | U | C | R | A | I |
| N | W | C | E | F | O | E | E | I | A | L | I | A | C | C |
| T | L | E | O | A | J | L | R | M | N | O | F | M | I | E |
| A | E | F | F | C | Y | W | G | S | T | S | I | I | N | R |
| B | D | U | V | T | M | O | R | Y | E | E | R | L | U | P |
| I | G | L | O | O | R | N | U | V | S | R | E | E | M | P |
| L | M | N | I | R | F | K | D | R | O | W | V | K | M | A |
| I | E | E | C | O | U | R | T | E | O | U | S | I | O | D |
| T | N | S | E | E | C | N | E | D | I | F | N | O | C | K |
| Y | T | S | A | T | I | S | F | A | C | T | I | O | N | E |
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