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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
| O | U | V | A | P | P | R | E | C | I | A | T | I | O | N |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| E | X | I | T | O | N | E | O | F | V | O | I | C | E | A |
| X | P | N | W | O | W | F | A | C | T | O | R | K | E | T |
| T | D | S | P | K | M | E | R | C | H | A | N | T | C | I |
| A | C | K | O | W | L | E | D | G | M | E | N | T | N | S |
| X | G | N | I | T | E | E | R | G | F | E | R | Y | E | F |
| T | S | G | N | I | N | E | T | S | I | L | O | F | D | A |
| I | E | L | I | M | A | R | T | X | E | E | R | X | I | C |
| E | N | O | I | T | U | L | O | S | E | R | V | B | F | T |
| N | O | I | T | A | C | I | F | I | R | E | V | S | N | I |
| K | Q | S | U | O | E | T | R | U | O | C | M | I | O | O |
| M | N | O | I | T | A | C | I | N | U | M | M | O | C | N |
| R | K | Y | A | S | S | U | R | A | N | C | E | R | D | E |
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