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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| C | C | R | W | C | E | C | N | A | R | U | S | S | A | E |
| A | U | E | E | X | T | R | A | M | I | L | E | P | C | N |
| C | V | S | Q | S | M | I | L | E | S | Y | P | C | K | O |
| C | E | O | T | O | O | M | N | F | J | R | P | O | O | I |
| O | R | U | O | O | L | L | N | J | E | Q | M | M | W | T |
| U | I | R | N | R | M | Q | U | C | N | E | Y | M | L | C |
| N | F | C | E | H | L | E | I | T | R | R | L | U | E | A |
| T | I | E | O | C | O | A | R | C | I | Y | A | N | D | F |
| A | C | F | F | E | T | U | H | S | J | O | U | I | G | S |
| B | A | U | V | I | C | A | N | Z | E | S | N | C | M | I |
| I | T | L | O | G | N | I | T | E | E | R | G | A | E | T |
| L | I | N | I | T | L | R | Y | N | J | T | V | T | N | A |
| I | O | E | C | O | U | R | T | E | O | U | S | I | T | S |
| T | N | S | E | E | C | N | E | D | I | F | N | O | C | Q |
| Y | B | S | L | I | S | T | E | N | I | N | G | N | X | E |
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