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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| G | J | N | O | I | T | A | C | I | N | U | M | M | O | C |
| D | K | I | C | O | U | R | T | E | O | U | S | A | U | J |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| S | E | C | I | O | V | F | O | E | N | O | T | B | E | G |
| V | E | R | I | F | I | C | A | T | I | O | N | T | G | N |
| E | C | L | S | E | X | T | R | A | M | I | L | E | D | I |
| C | N | O | I | T | A | I | C | E | R | P | P | A | E | N |
| N | E | R | Z | M | G | J | R | A | T | N | L | Y | L | E |
| A | D | B | O | R | S | S | J | I | F | K | B | E | W | T |
| R | I | G | R | E | E | T | I | N | G | S | G | L | O | S |
| U | F | W | Y | R | E | S | O | L | U | T | I | O | N | I |
| S | N | Z | V | T | N | A | H | C | R | E | M | T | K | L |
| S | O | I | N | R | O | T | C | A | F | W | O | W | A | P |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | S |
| E | M | A | C | K | O | W | L | E | D | G | M | E | N | T |
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