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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
| B | U | N | O | I | T | A | C | I | F | I | R | E | V | A |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| N | M | D | T | O | N | E | O | F | V | O | I | C | E | A |
| O | U | W | H | O | E | L | I | M | A | R | T | X | E | T |
| I | Y | W | J | C | M | E | R | C | H | A | N | T | C | I |
| T | J | L | I | S | T | E | N | I | N | G | U | S | N | S |
| A | G | N | I | T | E | E | R | G | F | H | I | E | E | F |
| I | E | C | N | A | R | U | S | S | A | T | L | L | D | A |
| C | O | U | R | T | E | O | U | S | E | B | V | I | I | C |
| E | N | O | I | T | U | L | O | S | E | R | B | M | F | T |
| R | E | G | D | E | L | W | O | N | K | Y | V | S | N | I |
| P | R | O | T | C | A | F | W | O | W | Y | U | I | O | O |
| P | N | O | I | T | A | C | I | N | U | M | M | O | C | N |
| A | C | K | O | W | L | E | D | G | M | E | N | T | H | E |
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