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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| C | S | R | F | L | I | S | T | E | N | I | N | G | T | O |
| A | U | E | H | G | T | K | G | R | E | N | O | F | N | A |
| C | C | S | R | X | A | N | N | E | L | O | I | C | E | P |
| C | O | O | T | N | S | O | I | C | I | I | T | O | M | P |
| O | N | U | O | O | H | W | T | N | M | T | A | M | G | R |
| U | F | R | N | I | M | L | E | A | A | U | C | M | D | E |
| N | I | C | E | T | E | E | E | R | R | L | I | U | E | C |
| T | D | E | O | C | R | D | R | U | T | O | F | N | L | I |
| A | E | F | F | A | C | G | G | S | X | S | I | I | W | A |
| B | N | U | V | F | H | E | W | S | E | E | R | C | O | T |
| I | C | L | O | S | A | Z | B | A | T | R | E | A | K | I |
| L | E | N | I | I | N | E | E | Z | R | I | V | T | C | O |
| I | W | E | C | T | T | H | F | G | X | N | O | I | A | N |
| T | F | S | E | A | S | U | O | E | T | R | U | O | C | A |
| Y | E | S | K | S | M | I | L | E | S | D | X | N | H | E |
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