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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| E | V | E | R | I | F | I | C | A | T | I | O | N | N | S |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | A |
| C | J | I | R | O | T | C | A | F | W | O | W | B | T | T |
| O | O | B | V | C | O | U | R | T | E | O | U | S | K | I |
| N | S | W | Q | R | E | S | O | L | U | T | I | O | N | S |
| F | G | N | I | N | E | T | S | I | L | R | M | C | O | F |
| I | S | E | L | I | M | S | Z | F | N | V | Z | I | W | A |
| D | G | N | I | T | E | E | R | G | X | N | D | P | L | C |
| E | L | I | M | A | R | T | X | E | Q | A | X | I | E | T |
| N | O | I | T | A | C | I | N | U | M | M | O | C | D | I |
| C | A | S | S | U | R | A | N | C | E | O | Z | M | G | O |
| E | E | C | I | O | V | F | O | E | N | O | T | K | E | N |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| T | N | O | I | T | A | I | C | E | R | P | P | A | U | T |
| V | T | N | E | M | G | D | E | L | W | O | K | C | A | C |
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