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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| R | C | S | J | F | E | C | N | A | R | U | S | S | A | E |
| T | O | S | E | E | C | N | E | D | I | F | N | O | C | N |
| N | M | E | C | O | U | R | T | E | O | U | S | I | C | O |
| E | M | N | I | R | X | K | N | E | A | C | V | N | O | I |
| M | U | L | O | O | W | N | A | L | C | R | E | O | U | T |
| G | N | U | V | T | P | O | H | I | E | E | R | I | N | C |
| D | I | F | F | C | T | W | C | S | X | S | I | T | T | A |
| E | C | E | O | A | A | L | R | T | T | O | F | A | A | F |
| L | A | C | E | F | G | E | E | E | R | L | I | I | B | S |
| W | T | R | N | W | M | D | M | N | A | U | C | C | I | I |
| O | I | U | O | O | P | G | O | I | M | T | A | E | L | T |
| K | O | O | T | W | E | E | R | N | I | I | T | R | I | A |
| C | N | S | M | I | L | E | S | G | L | O | I | P | T | S |
| A | U | E | Y | X | O | H | L | B | E | N | O | P | Y | H |
| C | G | R | G | R | E | E | T | I | N | G | N | A | E | Z |
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