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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| J | E | S | G | N | I | N | E | T | S | I | L | N | A | E |
| C | C | S | L | E | C | N | E | D | I | F | N | O | C | A |
| N | I | E | N | Q | T | L | B | H | L | O | I | I | C | C |
| O | O | N | O | B | N | C | H | T | G | I | V | T | O | K |
| I | V | L | I | C | A | A | E | R | N | R | E | A | U | O |
| T | F | U | T | O | H | E | X | G | E | E | R | I | N | W |
| A | O | F | C | U | C | G | T | S | E | S | I | C | T | L |
| C | E | E | A | R | R | D | R | M | C | O | F | E | A | E |
| I | N | C | F | T | E | E | A | I | N | L | I | R | B | D |
| N | O | R | S | E | M | L | M | L | A | U | C | P | I | G |
| U | T | U | I | O | P | W | I | E | R | T | A | P | L | M |
| M | Q | O | T | U | I | O | L | S | U | I | T | A | I | E |
| M | Y | S | A | S | U | N | E | O | S | O | I | Q | T | N |
| O | U | E | S | P | V | K | W | G | S | N | O | V | Y | T |
| C | G | R | E | E | T | I | N | G | A | A | N | H | E | S |
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