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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
VERIFICATION
WOWFACTOR
| I | S | S | W | O | W | F | A | C | T | O | R | N | A | E |
| G | A | S | P | E | C | N | E | D | I | F | N | O | C | A |
| N | T | E | X | T | R | A | M | I | L | E | Z | I | C | P |
| O | I | N | G | R | E | E | T | I | N | G | V | T | O | P |
| I | S | L | E | V | B | I | G | P | V | R | L | A | U | R |
| T | F | U | I | M | G | H | A | P | E | I | N | C | N | E |
| A | A | F | D | V | G | O | C | S | S | O | R | I | T | C |
| C | C | E | S | X | J | D | R | T | I | U | F | F | A | I |
| I | T | C | E | L | B | E | E | T | L | L | J | I | B | A |
| N | I | R | G | P | M | N | U | L | G | X | S | R | I | T |
| U | O | U | Z | O | I | L | Z | T | W | X | T | E | L | I |
| M | N | O | T | N | O | Q | A | S | Q | O | W | V | I | O |
| M | L | S | G | S | M | I | L | E | S | F | K | I | T | N |
| O | U | E | E | S | U | O | E | T | R | U | O | C | Y | L |
| C | G | R | K | Q | E | C | N | A | R | U | S | S | A | P |
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