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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | G | R | E | E | T | I | N | G | Q | C | N | N | C | L |
| A | U | E | V | B | F | J | W | N | E | N | O | P | N | I |
| C | G | S | J | C | T | Y | X | O | L | O | I | N | O | S |
| C | T | O | T | N | N | E | L | I | I | I | T | C | I | T |
| O | D | U | O | O | E | G | T | T | M | T | A | O | T | E |
| U | W | R | N | I | M | D | M | C | A | U | C | U | A | N |
| N | O | C | E | T | G | E | E | A | R | L | I | R | C | I |
| T | W | E | O | A | D | L | R | F | T | O | F | T | I | N |
| A | F | F | F | I | E | W | C | S | X | S | I | E | N | G |
| B | A | U | V | C | L | O | H | I | E | E | R | O | U | B |
| I | C | L | O | E | W | N | A | T | L | R | E | U | M | S |
| L | T | N | I | R | O | K | N | A | J | O | V | S | M | X |
| I | O | E | C | P | K | V | T | S | X | S | A | I | O | I |
| T | R | S | E | P | C | O | N | F | I | D | E | N | C | E |
| Y | O | S | Y | A | A | S | S | U | R | A | N | C | E | E |
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