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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
| H | U | R | N | O | I | T | A | C | I | F | I | R | E | V |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| E | X | A | T | O | N | E | O | F | V | O | I | C | E | A |
| S | T | P | S | O | W | D | W | I | H | U | Q | O | E | T |
| O | R | P | G | S | M | I | L | E | S | Y | E | U | C | I |
| L | A | R | N | M | U | E | U | W | K | Q | S | R | N | S |
| U | M | E | I | E | R | R | R | C | M | G | J | T | E | F |
| T | I | C | T | R | E | Q | A | S | N | S | X | E | D | A |
| I | L | I | E | C | X | J | R | N | E | D | B | O | I | C |
| O | E | A | E | H | F | W | B | B | C | R | H | U | F | T |
| N | Z | T | R | A | Z | V | R | D | B | E | V | S | N | I |
| P | Y | I | G | N | I | N | E | T | S | I | L | I | O | O |
| W | N | O | I | T | A | C | I | N | U | M | M | O | C | N |
| R | T | N | E | M | G | D | E | L | W | O | K | C | A | E |
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