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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| E | A | S | S | U | R | A | N | C | E | P | U | S | A | O |
| C | C | O | N | F | I | D | E | N | C | E | X | S | V | T |
| T | C | I | A | V | I | S | G | E | T | X | N | E | E | N |
| N | O | V | V | E | X | B | A | K | N | T | O | N | C | O |
| E | U | L | E | R | Y | C | B | N | A | R | I | L | I | I |
| M | N | I | N | I | E | B | F | O | H | A | T | U | O | T |
| G | T | S | O | F | S | S | G | W | C | M | C | F | V | A |
| D | A | T | I | I | U | M | R | L | R | I | A | E | F | C |
| E | B | E | T | C | O | I | E | E | E | L | F | C | O | I |
| L | I | N | U | A | E | L | E | D | M | E | S | R | E | N |
| W | L | I | L | T | T | E | T | G | G | O | I | U | N | U |
| O | I | N | O | I | R | S | I | E | H | D | T | O | O | M |
| K | T | G | S | O | U | N | N | G | L | J | A | S | T | M |
| C | Y | L | E | N | O | V | G | L | V | D | S | E | U | O |
| A | P | P | R | E | C | I | A | T | I | O | N | R | J | C |
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