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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
KNOWLEDGE
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| E | V | E | R | I | F | I | C | A | T | I | O | N | M | N |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | O |
| N | O | I | T | A | I | C | E | R | P | P | A | L | S | I |
| Q | N | G | V | G | N | I | N | E | T | S | I | L | T | T |
| V | F | N | Y | R | E | S | O | L | U | T | I | O | N | C |
| E | I | I | Y | X | E | S | S | O | C | Q | X | B | A | A |
| C | D | T | P | T | K | S | E | I | E | J | N | N | H | F |
| N | E | E | L | E | X | T | R | A | M | I | L | E | C | S |
| A | N | E | G | I | R | J | S | E | L | I | M | S | R | I |
| R | C | R | E | U | H | G | N | Z | M | U | B | W | E | T |
| U | E | G | O | E | G | D | E | L | W | O | N | K | M | A |
| S | E | C | I | O | V | F | O | E | N | O | T | V | P | S |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| A | C | K | O | W | L | E | D | G | M | E | N | T | U | T |
| A | R | N | O | I | T | A | C | I | N | U | M | M | O | C |
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