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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
WOWFACTOR
| C | A | C | C | O | U | N | T | A | B | I | L | I | T | Y |
| G | U | A | P | P | R | E | C | I | A | T | I | O | N | W |
| R | E | S | O | U | R | C | E | F | U | L | N | E | S | S |
| E | Y | R | T | O | N | E | O | F | V | O | I | C | E | A |
| U | A | C | K | O | W | L | E | D | G | M | E | N | T | T |
| A | H | K | I | V | M | E | R | C | H | A | N | T | S | I |
| S | H | G | N | I | N | E | T | S | I | L | K | V | U | S |
| S | G | N | I | T | E | E | R | G | Q | N | L | N | O | F |
| U | B | G | S | E | L | I | M | S | Y | R | W | T | E | A |
| R | E | L | I | M | A | R | T | X | E | S | L | Y | T | C |
| A | N | O | I | T | U | L | O | S | E | R | B | K | R | T |
| N | O | I | T | A | C | I | F | I | R | E | V | D | U | I |
| C | Z | K | W | O | W | F | A | C | T | O | R | I | O | O |
| E | N | O | I | T | A | C | I | N | U | M | M | O | C | N |
| K | B | U | S | C | O | N | F | I | D | E | N | C | E | E |
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