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ACCOUNTABILITY
ACKOWLEDGMENT
APPRECIATION
ASSURANCE
COMMUNICATION
CONFIDENCE
COURTEOUS
CUSTOMERSERVICE
EXTRAMILE
GREETING
LISTENING
MERCHANT
RESOLUTION
RESOURCEFULNESS
SATISFACTION
SMILES
TONEOFVOICE
VERIFICATION
| J | L | N | O | I | T | A | C | I | N | U | M | M | O | C |
| T | N | E | M | G | D | E | L | W | O | K | C | A | U | X |
| S | S | E | N | L | U | F | E | C | R | U | O | S | E | R |
| Y | E | C | I | O | V | F | O | E | N | O | T | O | E | M |
| A | L | I | S | T | E | N | I | N | G | O | V | I | X | E |
| E | X | T | R | A | M | I | L | E | M | U | R | Z | C | R |
| C | G | Q | N | D | E | C | N | E | D | I | F | N | O | C |
| N | P | L | B | Y | T | G | R | E | E | T | I | N | G | H |
| A | G | B | T | H | O | S | M | I | L | E | S | X | T | A |
| R | A | P | P | R | E | C | I | A | T | I | O | N | R | N |
| U | R | D | M | R | E | S | O | L | U | T | I | O | N | T |
| S | V | O | V | E | R | I | F | I | C | A | T | I | O | N |
| S | P | I | M | J | S | U | O | E | T | R | U | O | C | V |
| A | C | C | O | U | N | T | A | B | I | L | I | T | Y | C |
| E | N | O | I | T | C | A | F | S | I | T | A | S | L | V |
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